Terms and Conditions

1. INTRODUCTION

Welcome to QBOX TOPUP ("we," "us," "our," or "Company"). These Terms and Conditions govern your access to and use of our website located at https://www.qboxtopup.com (the "Site" or "Service").

By accessing, browsing, or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Service.

2. OUR SERVICE

QBOX TOPUP provides digital gaming services, including but not limited to:

• Game top-up services for various online games
• Virtual currency and in-game item purchases
• Digital goods and gaming subscriptions
• Related gaming services as may be offered from time to time

3. USER RESPONSIBILITIES

3.1 Account Information

• You are solely responsible for providing accurate information for the delivery of purchased items.
• You must ensure that your game account is in good standing and able to receive the purchased items.
• We are not liable for any losses resulting from incorrect information provided by you.

3.2 Acceptable Use

• You must be at least 18 years old or have parental consent to use this Service.
• You agree to use the Site in accordance with all applicable laws and regulations.

4. ORDERS AND PAYMENTS

4.1 Order Terms

All orders are final and binding. No cancellations, modifications, or refunds are permitted after an order has been processed.

4.2 Pricing and Payment

• Prices are subject to change without prior notice.
• Payment must be made through available secure methods on the Site.

5. DELIVERY

We strive to provide instant delivery of purchased items to your game account.

Delivery times may vary depending on the game, server load, and other external factors.

6. LIMITATION OF LIABILITY

We shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Service. Our total liability shall not exceed the amount you paid to us in the twelve months preceding any claim.

7. REFUND POLICY

7.1 General Rule

Digital top-up products are generally non-refundable once an order is successfully processed and delivered.

7.2 Eligible Refund Cases

• Payment was completed but the order failed and no top-up was delivered.
• Duplicate payment was made for the same order due to system or payment error.
• Incorrect charge occurred due to a confirmed system issue on our side.

7.3 Non-Refundable Cases

• Incorrect game ID, server ID, or account details submitted by the customer.
• Successful delivery to the account details provided at checkout.
• Change of mind after successful processing or delivery.

7.4 Refund Request Window

Refund requests must be submitted within 7 days from the payment date with valid proof of payment and order details.

7.5 Processing Time

Approved refunds will be processed back to the original payment channel (including ABA when applicable). Processing time may take 7 to 14 business days depending on the payment provider.