Privacy Policy

1. INTRODUCTION

Welcome to QBOX TOPUP ("we," "us," "our," or "Company"). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website at https://www.qboxtopup.com (the "Site" or "Service").

By using our Service, you acknowledge this Privacy Policy and consent to the processing of your information as described below.

2. INFORMATION WE COLLECT

2.1 Information You Provide

• Account details such as name, email address, and phone number.
• Order details such as game account ID, server/zone ID (if applicable), selected package, and amount.
• Payment-related details such as transaction reference, payment status, and payment proof submitted by you.
• Support communications when you contact us.

2.2 Information Collected Automatically

• Device and technical data (IP address, browser type, operating system, timestamps, and pages visited).
• Security and system logs used for fraud prevention, troubleshooting, and performance monitoring.

3. HOW WE USE YOUR INFORMATION

• To process and deliver top-up orders.
• To verify payments and prevent fraud, abuse, and unauthorized transactions.
• To provide customer support and resolve disputes.
• To maintain and improve service quality, reliability, and security.
• To comply with applicable legal, tax, accounting, and regulatory obligations.

4. SHARING OF INFORMATION

We do not sell your personal information. We may share limited information only when necessary with:

• Payment providers and financial partners for payment processing and verification.
• Service providers and infrastructure partners supporting hosting, security, analytics, and operations.
• Authorities or legal bodies when required by law, court order, or to protect legal rights and security.

5. DATA RETENTION

We retain personal information only as long as necessary for service delivery and business operations, including fraud prevention, dispute resolution, and legal compliance. In normal operations, transaction and account-related records may be retained for up to 24 months unless a longer period is required by law.

6. DATA SECURITY

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to secure our systems, no internet-based service can be guaranteed 100% secure.

7. COOKIES AND TRACKING

We may use cookies and similar technologies to maintain login sessions, improve performance, analyze usage, and strengthen security. You may control cookie settings through your browser, but some features may not function properly if cookies are disabled.

8. USER RIGHTS

Subject to applicable law, you may request to access, correct, or delete your personal information, or request restriction of certain processing activities. We may request verification of your identity before processing such requests.

9. CHILDREN'S PRIVACY

Our Service is not intended for children under the age required by local law without parental or guardian consent.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any updates become effective upon posting on this page. Continued use of the Service after updates means you accept the revised policy.